Orlando Pirates have apologised to supporters after the closure of Orlando Amstel Arena during their Betway Premiership opener left some fans with valid tickets unable to enter the stadium.
The Buccaneers began their league title defence with a 2-0 victory over Milford FC on Saturday, but the result was overshadowed by chaotic scenes outside the venue as videos circulated on social media showing crowds gathering at locked gates.
In a statement released after the match, Pirates said the decision to lock down the stadium was taken by the Venue Operations Center (VOC) on public safety grounds and was beyond the club’s control.
According to the club, the measure followed the activities of criminal syndicates allegedly selling counterfeit tickets and facilitating the unlawful entry of spectators, creating what it described as an unacceptable risk to the safe management of the event.
Pirates acknowledged the frustration of supporters who held valid tickets but were denied entry once the lockdown was implemented.
“We sincerely apologise to all the supporters who experienced inconvenience during Saturday’s Betway Premiership fixture against Milford FC at Orlando Amstel Arena,” the club said.
To compensate affected supporters, Pirates confirmed that ticketing partner Open Tickets has been appointed to manage the refund process.
Fans who purchased valid tickets but were unable to access the stadium due to the lockdown have been advised to contact the company to request a refund.
The Soweto giants also pledged to work alongside the Premier Soccer League, stadium management and law enforcement agencies to improve matchday operations, tackle ticket fraud and ensure a safer experience for supporters attending future fixtures.
